Hey there! Whether you’ve got a question about our gear, need help with an order, or just want to share your latest diving adventure—we’re all ears. Seriously, we read every message that comes our way. Fun fact: Our founder, Jake, still replies to emails personally when he’s not out testing new equipment in the waves. (Yeah, he’s that kind of guy.)
Look, we get it—some companies make you feel like just another ticket number. Not here. Last month, a customer emailed us about a wetsuit sizing issue, and guess what? We not only fixed it but also redesigned our sizing chart based on their feedback. That’s the stuff that keeps us up at night (in a good way).
"I wasn’t sure if anyone would actually read my email... but Jake called me the next day to discuss my idea!" — Sarah K., repeat customer since 2021
Back in 2018, Jake waited 72 hours for a reply from a surf shop about a broken fin. By then, his trip was over. That’s when he vowed: "If we ever start a shop, we’ll treat every inquiry like it’s our own adventure on the line." Some say we’re obsessive. We prefer "passionate."
P.S. Prefer carrier pigeons? Okay, maybe not—but we’ll work with whatever gets your message across. (Though email’s probably faster.)
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